AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. Stagecoach Festival 2023 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Axs Ticket Return Policy - unleashedagility.com Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . Thank you for taking the time to let the people know. mail or was there no option for you? Terms, conditions, and exclusions apply. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. So please be as cautious as possible when going through AXS. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Request ID: 7a29b9b3cc1be708. Request ID: 7a29b98f6d472a62. The partial refund was completed early August 2020. Contact Us Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. This policy will apply regardless of how the error occurred. All attendees must conduct themselves properly at an event. A refund AXS the company right which she bought the tickets sent via an email telling. All applicable fees and charges will be disclosed prior to completion of your purchase. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. The availability of tickets is subject to change. Besk vr hjlpsida fr mer hjlp och support. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. x, Footer.languageSelector.ja-jp.greeting Price and availability of any ticket, product or service on the Service are subject to change without notice. PDF EZ-Link Wallet with Mastercard - Top-Spender's Campaign" - Terms All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Honestly this post makes me feel better though, thank you lol. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Official Tickets and Your Source for Live Entertainment | AXS.com They lure you into buying the insurance but little did I know that a refund will be issued . Let's swap Manns | GamehendgeSkier | CashorTrade.org Face Value Tickets Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). However, it is not clear if this would cover government advice. It's all a fan needs, all in one app. You are solely responsible for making a purchase, based on the information provided on our Service. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. A scan or clear photograph sent by email is acceptable. AXS | Complaints | Better Business Bureau Profile I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Please note that we are currently unable to process postal documents. We will require vehicle recovery service confirmation and receipts. Date on which medical attention was first sought for illness/injury? Individuals in possession of a recording device are subject to confiscation and/or ejection. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. in the event description page, in pop-up boxes, or in an email). IP: 161.35.97.149 The truth is that paying for insurance to guard against this is a waste of money. I bought tickets for an event, but it has been - Ticketmaster LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). We appreciate your patience during this unprecedented time. How do I cancel Event Ticket Protector Insurance? - Ticketmaster AXS | Reviews | Better Business Bureau Profile You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. - AXS Help Centre How can I make a claim for my Ticket Insurance? Ticket Insurance - AXS Help Center You should evaluate your risk in determining whether to attend the event. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. Kia was extremely helpful, efficient and patient with all my questions. But with Event Ticket Protector, they won't need to worry. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim Any restrictions on transfer or resale will be communicated to you (e.g. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. By clicking Next, you agree to the AXS.com Terms and Conditions. Performed analyses related to call center and ticket insurance costs. BUY THE PERFECT TICKETS Front row or on the aisle? Seller fees on the Service may vary. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! I went on live chat to sort out getting refunds for postponed tickets. Klicka hr fr att kontakta oss. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. What is Allianz Global Assistance Event Ticket Protector Insurance? These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. and now it says "refund pending". If the event is rescheduled, we'll advise what options are available to you. If I have XCover ticket insurance and miss an event, can I get a refund? Below you'll find an important update on COVID-19 and your events. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. PROPER CONDUCT. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Can I get my money back for cancelled or postponed events? We act on your behalf, as seller, when listing or reselling tickets. Click on the relevent section for more information. Coronavirus: Ticket refunds won't happen for many postponed concerts Event date, time, talent, participants and rosters are subject to change without notice. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. It may take up to 30 days before we are able to review your claim. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. If I have Allianz ticket insurance and miss an event, can I get a refund? Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. T&Cs may apply.'. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. I tried to buy insurance after the fact but . Be the first to know. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. All the remaining ticketing sites and insurance providers either did not respond in time or declined to comment. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. Official Tickets and Your Source for Live Entertainment | AXS.com We act as a sales agent for our Client. We can't reclaim the money and issue the refund to a new card for you. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. We have made changes to our Privacy Policy. Official Tickets and Your Source for Live Entertainment | AXS.com RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. We act on behalf of a seller (our Client) when selling Primary tickets. Well need evidence from the relevant transport authority. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. What is AXS Premium? We also give them access to 24/7, multilingual . The truth is that paying for insurance to guard against this is a waste of money. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. AXS refusing to refund ticket cancelation insurance - PayPal Community You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Below are some pointers we hope you'll find useful! Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. We need you to provide specific evidence of illness or injury for the ticket holder affected. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Let us know what you were doing when this page came up, plus your IP and request ID What is delivery delay/ticket printing suppression? - AXS Help Centre Ive also heard similar stories from all of my concert going friends. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. We all hate lines. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. . You may also be linked to a third-party site, which is not affiliated with our Service. So I decided to treat myself and girlfriend to VIP tickets. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. You are viewing the PayPal Community Archives. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. Press question mark to learn the rest of the keyboard shortcuts. Venue/Event Specific Terms and Conditions. The refund will be issued to the Payment Method on file. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy.
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